Meet The Team

An empowered group makes for happier customers

Our History

‘Each employee understands and is passionate about the LDS, no one is left in the dark’

Our team is built on a people-first mentality. An empowered group makes for happier customers. We value the individuality of each team member. We want them to excel in the avenues that best suit them. That is the only way to offer customers the most exceptional experience.

We believe in full transparency. This goes for both our company and our customers. We make sure every associate is thoroughly educated on the entire Leak Defense System (LDS) suite of products. This makes them confident and inspired in the workplace. Our dream team is enthusiastic. We thrive because of their fresh and brilliant ideas. This drives our office environment. No one is left in the dark. Whether it is our engineers or our support managers, each knows the importance of water security and thinks it’s pretty cool too!

We want to listen to and motivate our staff. That is why we host weekly meetings so that each employee can not only learn but also express their thoughts and inspirations. In this manner, we can honor the multiple talents of each employee and multiply our accomplishments together. To foster camaraderie and team unity we also have multiple fun events throughout the year, from luncheon food trucks, monthly birthday celebrations, movie nights in our warehouse to bowling and axe-throwing, we keep people having fun and enjoying the unity that naturally comes with that-now, even with social distancing!

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‘We focus on being adaptable’

We absolutely make sure that these innovative ideas are realized. Our superb team of engineers has the ability to make these water security solutions a reality. By listening first, then creating, they ensure that each product fits each client and customer’s requests.

We encourage a creative team environment for our engineers. This makes for a dynamic and fast-paced production process.


‘I love being able to assist people’

Our priority is world-class customer service. We aspire to help clients and customers have an easier life by being upbeat, informed and providing white glove service. We all want you to end your every call feeling satisfied and confident in yourself.

We do not believe in outsourcing customer service. That is why every customer support representative is part of our all-star customer support team. Our employees are all eager to help you, not dodge your difficult questions. We focus on details because they matter. We know life is stressful enough, and we want to reduce our customers’ hassles.

This is the attitude we all aspire to have at Leak Defense. We strive to help everyone receive the support they need, whether it’s a client or a co-worker. We are grateful to have associates who love fostering strong and positive relationships.

Our team-based approach to business is the lifeblood of our company. Each of us contribute to Leak Defense System’s success in the water security market.

We are so proud of our team and are excited to see our achievements for years to come!

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